Customer service, complaints & feedback

Should your experience with us not meet your expectations, our customer service team are on hand Monday to Friday, 08.30 – 20.00. While we work hard to ensure that you are happy, we may occasionally fall short. If we do, then we ask that you let us know about it, and give us an opportunity to make it right.

In the case that you wish to make a complaint please contact us via We will send you an email to confirm that we have received your complaint within 48 hours and strive to respond to it within 5 working days.