Camelot has always prioritised customer service at the heart of our business as we believe it is important that our customers receive the best possible treatment from our staff. We always strive to be polite, friendly and helpful and put our clients needs first. It is always our intention to pre-empt our client's requirements and make recommendations before our client even has the need to ask us.
- Management systems that ensure legislative compliance
- 24/7/365 helpdesk operated by our own UK staff
- Supplier procurement and management
- Technical maintenance management
- Health & safety reporting
Complaint Procedure & Feedback
We all know that from time to time all companies receive constructive feedback or even complaints about their service. This is why we have a full and transparent complaint and feedback procedure which is logged and audited by the British Standard Institute (BSI). It is essential that Camelot keeps the complaint or the person providing feedback updated at all times until it is mutually agreed to be resolved in a satisfactory manner.
All staff are aware of this procedure and we regularly check the figures and try to learn from our mistakes. This allows Camelot to grow our company to a higher level of quality and to continuously improve our standards thus providing our clients with even better service.
For clients please contact your Account Manager or John Mills COO, firstname.lastname@example.org
For guardians please contact your Guardian Manager or email@example.com
For the general public please contact firstname.lastname@example.org