Customer Service
Camelot has always prioritised customer service at the heart of our business as we believe it is important that our customers receive the best possible treatment from our staff. We always strive to be polite, friendly and helpful and put our clients needs first. It is always our intention to pre-empt our client's requirements make and recommendations before our client even has the need to ask us. We try to be ahead of the game and build our client relations so that we are in the position to offer the best possible customer service and client satisfaction. Camelot provide -
- Management systems that ensure legislative compliance
- 24/7/365 helpdesk
- Supplier procurement and management
- Technical maintenance management
- Health & safety reporting
Complaint Procedure & Feedback
We all know that from time to time all companies receive constructive feedback or even complaints about their service. This is why we have a full and transparent complaint and feedback procedure which is logged and audited by the British Standard Institute (BSI). It is essential that Camelot keeps the complaint or the person providing feedback updated at all times until it is mutually agreed to be resolved in a satisfactory manner.
All staff are aware of this procedure and we regularly check the figures and try to learn from our mistakes. This allows Camelot to grow our company to a higher level of quality and to continuously improve our standards thus providing our clients with even better service.
