Complaints procedure

We all know that from time to time all companies receive constructive feedback or even complaints about their service. This is why we have a full and transparent complaint and feedback procedure which is logged and audited by the British Standard Institute (BSI).

If you have any feedback or complaints, you can report them directly to your Guardian manager via email or call 0845 262 2002 and Select 'Make a Complaint'.  For general guardianship matters, we will give you feedback on what has happened with the complaint within two working days. For urgent problems e.g. leaks, we have a 24-hour emergency service.